Why have a manned live chat service on your website?
Integration
We are pleased to say that the Agent Chat live chat software fully integrates with the most highly regarded website design CMS software. When it comes to Content Management Systems, the most popular platforms are WordPress, Magento, Joomla and Drupal and we are delighted to say that we integrate with all of these platforms. Our live chat software fully integrates with any CMS software and it can be used on any HTML based website.
We are also very pleased to say that this software can be used on the leading ecommerce software platforms like Shopify, Bigcommerce and Woocommerce.
If you don’t see the website software you use, please get in touch with what you use to build your site and we will provide you with guidance on whether this will work with our software. We will provide you with a response before you sign up for any service, including our 30 day free trial.
Installing the manned live chat onto your website is painless, with many companies being live within an hour of taking up the FREE TRIAL thus being able to provide leads/enquiries back to the company the same/next day.
Step 1: Set Up & Publish
We provide you with recommended core questions that you complete, which enables us to create a FAQ database from your business. We have a range of templates for specific businesses or business aims, so we can save you time by pointing you in the right direction. You can choose from a range of colours and options for the chat box, which means you can adhere to your branding. We can also provide you with a custom box with a one-off fee applicable for this service. You will find that you can add the chat box to your website in a matter of seconds.
Step 2: Drive Traffic
You should promote traffic to your site as you would normally using paid, organic, social media, blog posts and any other strategy that gets people on to your site. The chat box options is provided live on every page of the site so no matter where guests lands on your site, you will be able to reach out to them instantly and benefit.
Step 3: Engage & Capture
The chat box doesn’t just provide you with leads, it offers qualified leads that allows you to reach out to potential customers with intent. We will respond to all questions quickly referring to the FAQ database that you created, which means we reach your audience in the way that you want to. This service provides information and deals related to the needs of your audience and if you are looking to promote deals or sales, you can do so quickly and easily.
Step 4: Convert
With all leads being sent to you instantly, alongside a complete transcript of the chat, via email, you can act quickly if required. This service ensures you can convert leads quickly or decide to follow up at a later date. No matter when you decide to contact the potential customer, you can engage them in a tailored and relevant manner, increasing the likelihood of a conversion.
Frequently Asked Questions
We understand you’ll have some questions regarding this service, so hopefully this FAQ will answer any queries you may have.
How long has Agent Chat (in association with Chat Heroes) been running a manned chat service?
Agent Chat (in association with Chat Heroes) have been supporting companies with a manned chat service for 2 years.
Do you specifically support a particular business sector?
We have been specifically supporting Estate Agents, Charities and Energy companies.
We can provide a manned live chat service for any business sector.
How many chats and leads will I receive?
This is impossible to say until you run a trial website. Of course, it stands to reason that websites with a greater volume of traffic will receive more chats but the type of product or service you offer can influence chat volume too.
To put this into content, some of our clients will only receive 4 or 5 chats a month but they do generate one or two genuine leads from these chats. It is important to be realistic about chats and leads but every company can benefit from this service
How is the pricing worked out?
Pricing is based on the volume of chats you receive on a monthly basis. We provide a range of options and you will be placed within one of our categories, be it up to 30 chats a month, between 31 and 50 charts a month or a higher banding.
One of the reasons we recommend our customers take the 30 day free trial is that it allows us, and yourself, to get a good idea of the number of chats you expect to receive a month.
Is it possible to have over 100 chats every month?
Yes, our packages go all the way up to 100,000 chats a month so we can meet your needs.
How is Agent Chat able to answer questions about my business?
We take the time to get to know you and the products/services you offer. We review your website and we will work with you to set up a FAQ database. This provides us with the basis to answer questions and engage with your audience. If there are questions we are unable to answer, we will take contact details from the client and pass these details, and the question, to your business.
Is it possible to alter the look of my chat box?
Yes. There is a one-off set up fee of £29.99+VAT. Once you have agreed on a design, this fee is payable and the custom box design can be added before, during or after the free trial period.
Is it possible to have this chat service on more than one website?
Yes. In fact, you can utilise the Agent Chat chat boxes on as many sites as you wish. We will work closely with you to ensure that the separate boxes are set up in an optimal and effective manner.
What do you do if can’t answer a question?
If we cannot answer a question, it provides us with the chance to learn more about your business but more importantly, it means that the customer has a genuine interest in what you offer. At this point, we have an effective track record in gathering contact details, which we pass on to you, allowing you to contact the customer directly. You can then provide a tailored response to this request from your client.
Does the service take long to set up?
We aim to set the chat box up as quickly as possible, while ensuring it is fit for purpose and matching your expectation. We aim to have your FAQs, design a chat box and then place the code on your site within a number of hours of setting up your site.
When will I receive my chat box code?
Once you have completed your FAQ database for your client dashboard, you will receive the code for the chat box.
Am I able to provide the chat agents with more information/additional training about my business?
Yes. This is something we encourage as we believe this helps us provide you with a better standard of service. We can provide live conference call or Skype session facilities or you can come and meet us at the Head office. If you would like to visit us and provide face to face training, please contact us to arrange a suitable time and date in advance.
What is a chat?
A chat is a meaningful engagement with a visitor on your site where we discuss your business and
the products or services you have on offer.
Is it possible to pause the service or take a break?
Yes. We operate on a month by month basis. This means if you wish to operate the service for certain months of the year but not all, you can do so easily. If you know which months you would like to be active and inactive, please let us know as early as possible.
Is it possible to cancel the service?
Yes. You can cancel the service at any time.
We will continue the service relating to any time you have left and then ensure the service is stopped on the agreed date.
Pricing
Chat Packages
| Package | Price |
|---|---|
| Upto 30 Chats Per Month | £99 per month + VAT |
| 31 - 50 Chats Per Month | £149 per month + VAT |
| 51 - 100 Chats Per Month | £199 per month + VAT |
| 100+ Chats Per Month | Custom Pricing |
Pricing is calculated by the amount of chats you have per month. On completion of your free trial you will be advised how many chats you have had and which pricing plan you fit in to.
You will then have the option to continue the manned live chat service or cancel with no hidden fees. No risk, No Obligation.
Complex marketing made simple
At Agent Chat, we are focused on aiding your marketing process to be a success. We believe keeping things simple is the most effective solution, and this is what we offer with our live chat services. In offering a tailored service, we aim to inform and engage your audience while providing you with genuine leads that can boost sales and develop brand loyalty for your business.
The statistics supporting the use of chat services suggests this is a growing market and one which provides great results for many companies. We are proud to provide a cutting edge service for our clients.
Who We Are
Agent Chat is (in association with Chat Heroes ) part of the Agent Media Group, which is a marketing agency established in 2011. Agent Chat provides specialist live chat services for a wide range of businesses and sectors. We offer answers and product details based on information you provide us, so you can be confident that we represent your business at all times.
We can help you provide an engaged level of communication, even outside of office standard business hours and we help generate genuine leads which are provided to your business instantly.
Ian Watson
Founder of Agent Content
Get in touch with us...
If you want to find out more about our service or have any questions, feel free to give us a call or fill in the form below.
Contact Details
T: 01480 589003
E: contactus@agentchat.co.uk
Office Hours
9-00 am to 5-00 pm
Monday to Friday